lunara

ORDER PROCESSING

We process your order as soon as it’s placed, and we send it out as soon as possible. Orders placed on working days before 4:00pm are sent out same day to courier, oders placed after 4:00pm are sent out the next working day. Courier then takes 3-5 working days to deliver. Our working hours/days are Saturday-Thursday 9-5pm. That said, during peak times such as new product launches, restocks, seasonal or religious holidays, delivery may be delayed.

If your order is still processing, that means it’s being packed and ready. Once it’s completed that means it left our office. Any changes can be made to the order while it’s still processing. We can not make any changes, or cancel your order, once it had left our office and is marked completed on the system. 

SHIPPING WITHIN EGYPT

Delivery takes 3-5 working days, although frequently courier exceeds expectations and delivers faster than that, but that’s not guaranteed 🙂 

For hygiene reasons, exchange is only offered within 48hrs of recieveing a defected scarf or a wrong scarf other than the one you ordererd, provided it’s in it’s original condition, unworn and with tags on.

Please email us at help@rappitwear.com within 48 hours of receipt of your order. Don’t use the product or remove it’s tags.

If upon inspection, item is found to be defected, RAPPIT will replace your order with a product of same design and color. If product is out of stock then you will receive store credit.

RAPPIT will not be able to replace your order if:

• You don’t notify us within 48 hours of receipt of order,
• Product has been worn or even tried on leaving perfume scent, makeup stains or pin holes,
• Tags have been removed.